New Retail Blog | Archive | Brand Strategy

Tech 1, Retail 0

Posted on 09. Oct, 2012 by Jon Bird.

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Tweet The tech takeover of our world is almost complete. Interbrand has just released its annual report on the “100 Best Global Brands”, judged on financial performance, consumer preference and ability to command a premium or secure earnings. Six out of the top 10 are tech brands (Apple, IBM, Google, Microsoft, Intel and Samsung), and [...]

What’s Your ACDT* Strategy?

Posted on 02. Oct, 2012 by Jon Bird.

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Tweet The giants have woken from their slumber. This month, Walmart, the world’s biggest retailer, kicked out Amazon’s Kindle. Although not publicly stated, the retailer’s actions were likely to be in response to the growing “showrooming” trend, with more consumers browsing in stores like Walmart and then buying on Amazon. In May this year, Target [...]

Between a Rocklea Road and a Hard Place

Posted on 17. Jul, 2012 by Jon Bird.

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Tweet The demise of Darrell Lea this week is a cautionary tale of the New Retail era. The great old Aussie brand fell victim to a globalised, digitised, polarised retail landscape and failed to keep pace with the changing environment. In Darrell Lea’s heyday, the rest of the world was a long, long way away, [...]

Why You Should Smash Your Business Model

Posted on 03. Jul, 2012 by Jon Bird.

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Tweet In the 1980’s, I was happy to pay around $30 for an album on compact disc (upwards of $80 in today’s money), from my local record store. Great sound quality, easier to play than vinyl. That was good. Then along came JB Hi-Fi and I found I could buy a vast array of the [...]

The New Value Equation: Proof That Price Alone Doesn’t Add Up

Posted on 28. Feb, 2012 by Jon Bird.

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Tweet For way too long, this has been the value equation according to many retailers: Value = Price. The words have somehow become interchangeable in merchants’ minds, and this misinterpretation has resulted in the escalation of price-led offers in the market. As the discount drug has started to wear off on customers in recent times, [...]

Trust: Hard Earned, but Easily Burned

Posted on 05. Nov, 2011 by Jon Bird.

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Tweet The basic building block of any brand is trust. And when trust is betrayed, the bond between customer and company is broken, sometimes irretrievably. Two high profile examples recently are Qantas in Australia (and around the globe), and Netflix in the United States. I had personal experience of the Qantas crisis. I was on [...]

When the Discount Drug Doesn’t Work

Posted on 15. Sep, 2011 by Jon Bird.

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Tweet The most powerful four-letter word in the entire English language for retailers used to be “Sale”. If you weren’t making your numbers you could easily whack up a big, red Sale sign and watch the punters come in, in their droves. There was a time when that magic, precious word Sale was utilised judiciously. [...]

The Power of Love Over “Like-for-Like”

Posted on 25. Aug, 2011 by Jon Bird.

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Tweet There is a natural tension in retailing between the emotional and the rational, the heart and the mind. In times like these, it’s easy to veer towards the latter. Suddenly as a retailer you start focusing so much on whether you’re making your like-for-like store sales that you forget about whether your customers truly [...]

What’s Your “Secret Sauce”?

Posted on 12. Apr, 2011 by Jon Bird.

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Tweet Legend has it that only two people in the world know the secret recipe for Coca-Cola, and that corporate policy bans them from flying in the same plane together, for fear of the formula being lost forever. The directions for Kentucky Fried Chicken’s “11 secret herbs and spices” are also closely guarded. One KFC [...]

The Fun Theory – Changing People’s Behaviour

Posted on 05. Apr, 2011 by Matt Newell.

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Tweet This is a wonderful social experiment from VW, which retailers can learn a lot from. At the heart of any retailer’s customer acquistion strategy is the need to change customer behaviour. The shopper needs to be enticed out of their existing routine and pursuaded to engage in a new retail experience. And they need [...]

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