Archive for 'Retail Trends'

Trillion Dollar Shift

Trillion Dollar Shift

Posted on 07. May, 2013 by Jon Bird.

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Tweet How big is the global shift to online sales? Picture the entire annual sales for retail in Australia in 2012. Then quadruple that figure. For this year, you can quintuple it. Citi’s Global E-Commerce Retail Outlook has just come across my desk, and the figures are fascinating. Citi quotes a recent report by eMarketer, [...]

Zombie Malls: When Retail Loses Relevance

Zombie Malls: When Retail Loses Relevance

Posted on 12. Mar, 2013 by Jon Bird.

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Tweet Nothing is quite so desolate as a dead or dying shopping mall. Once a buzzing hive of commerce and community, it can feel eerily and uncomfortably empty…as if you’re not supposed to be there. When vacancy rates get too high, a once living, breathing shopping centre can quickly turn into a “zombie mall”; the [...]

The Next Wave of International Retailers?

The Next Wave of International Retailers?

Posted on 05. Mar, 2013 by Jon Bird.

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Tweet Six months ago or so, I made a case in “Inside Retail” to end “Island Thinking”. Our shores are under attack from global retailers, I wrote, who are arriving like gleeful pirates, both digitally and physically. And we can either ignore the invasion, or fight fire with fire and join the new, internationalised world [...]

The Globalisation of Black Friday

The Globalisation of Black Friday

Posted on 07. Dec, 2012 by Jon Bird.

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Tweet This is the year when the tipping point in the globalisation of retail has been reached. This is the year when a uniquely American shopping event has caught the imagination of the world. I’m referring to Black Friday and its online counterpart Cyber Monday. On the fourth Thursday in November, Americans stuff themselves with [...]

How Digital is Shaping Customer Expectations

How Digital is Shaping Customer Expectations

Posted on 05. Nov, 2012 by Jon Bird.

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Tweet My first iPhone was the digital equivalent of a Swiss Army knife and I couldn’t believe how good it was. It liberated me – offering web, email, e-books and music on the go, plus a zillion apps from the fun to the functional. Oh, and it made phone calls too! The new iPhone 5 [...]

The Customer Doesn’t Care

The Customer Doesn’t Care

Posted on 16. Oct, 2012 by Jon Bird.

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Tweet After speaking at a conference the other day, a delegate patiently explained to me how difficult it was to run an online business profitably in Australia, particularly with free shipping becoming the standard. “We live in a big country,” he said, “freight costs are expensive.” “Guess what,” I responded. “The customer doesn’t care.” Another [...]

How an Old Cattledog is Learning New Digital Tricks

How an Old Cattledog is Learning New Digital Tricks

Posted on 05. Sep, 2012 by Jon Bird.

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Tweet One big blur. That’s how I anticipated retail in 2012, and that’s how it’s playing out. On the one hand, it’s a blur of speed as the pace of change ramps up and consumer attention spans shorten. On the other, it’s a blurring of lines between old and new retail. And the biggest blur [...]

The Frictionless Future of Retail

The Frictionless Future of Retail

Posted on 01. Aug, 2012 by Jon Bird.

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Tweet In the perfect retail experience of the near future, less will indeed be more. Less barriers. Less steps. Less queues. Because the more pain points that can be removed in a shopping trip, the more likely it is that a purchase will be made. And the easier and more pleasurable a transaction is, the [...]

A Japanese Obsession with the Detail in Retail

A Japanese Obsession with the Detail in Retail

Posted on 22. May, 2012 by Jon Bird.

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Tweet When the iPhone launched around the world in 2007, stories in Western media focused on the man behind the marvel – Steve Jobs. Not so the Japanese. They raved instead about Jonathan Ive, the iPhone’s designer. For them, the pleasure in the product was in the way it looked and felt as much as [...]

Grumpy Older Customers

Grumpy Older Customers

Posted on 15. May, 2012 by Jon Bird.

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Tweet Remember the good old days when customers were prepared to pay full price? New research confirms that those times are but a distant memory. And the biggest culprits are the grey-haired brigade. Yes folks, that sweet little old lady in your store takes no prisoners when it comes to price. The findings come from [...]

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