No Questions Asked

Posted on 12. Jul, 2009 by ideaworks.

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Tweet Many retailers make customers feel like criminals when they return unwanted, wrong-size, or faulty items to the store. First, you have to line up in the “naughty people line”, then you are subject to intense interrogation and finally you are forced to fill in a form saying why you are bringing the item back. [...]

Giving Is The New Taking

Posted on 24. Jun, 2009 by ideaworks.

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Tweet There was once a car dealer in Perth who would select his most satisfied and most disgruntled customers each month and send each a personal thank you or apology letter with a cheque for $100. What’s the sense in that, you might say? Saying ‘sorry’ to the unsatisfied customer kinda makes sense, because the [...]

An Oldie But A Goodie: Penny Bazaar

An Oldie But A Goodie: Penny Bazaar

Posted on 24. Jun, 2009 by Matt Newell.

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Tweet In the marketer’s search for promotions that are new, revolutionary, You Tube and Twitter-worthy, it’s easy to overlook tried and tested ways of driving traffic. I was reminded of this fact only recently when I saw a highly memorable and hugely successful door buster promotion for iconic British clothing and food retailer Marks & [...]

What’s Your Store-y?

What’s Your Store-y?

Posted on 24. Jun, 2009 by ideaworks.

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Tweet We often think of “added value” as giving something away for nothing; a bonus here, a little extra there, as an inducement to purchase. But it’s possible to add value to a store or a product by giving away nothing more than information.The concept is called “store-y telling” (a phrased coined by New York [...]

Mary Queen of Shops

Posted on 24. Jun, 2009 by ideaworks.

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Tweet Mary Portas is the UK’s self-proclaimed “Queen of Shops”. Creative Director of London PR and marketing communications company Yellowdoor, Mary is a retail strategist and commentator credited with turning department store Harvey Nichols into a powerhouse. Mary’s first book “Windows – the Art of Retail Display” was published in five languages and became recognised [...]

Bespoke on a Budget

Bespoke on a Budget

Posted on 24. Jun, 2009 by ideaworks.

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Tweet Savile Row is the home of fine tailoring for gentlemen in London. So it must have caused quite a few stitches to be dropped when Dutch value retailer Suit Supply opened a store just around the corner in Vigo Street.Suit Supply is at the vanguard of value retailing and thumbs its nose at stuffy [...]

Hello Yellow: Selfridge’s 100th Birthday

Hello Yellow: Selfridge’s 100th Birthday

Posted on 24. Jun, 2009 by ideaworks.

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Tweet Exactly 100 years ago, an American entrepreneur named Harry Gordon Selfridge launched London’s first dedicated department store to a blaze of publicity. In the opening week alone, he spent the equivalent of over $2 million in today’s money on daily full page newspaper ads to put the new store on the map. That same [...]

Bruised, Battered and a Billion Dollars Down

Bruised, Battered and a Billion Dollars Down

Posted on 24. Jun, 2009 by ideaworks.

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Tweet Right now I’m fortunate enough to be traveling on the Westfield World Retail Study Tour. First stop was San Francisco and my general impression from visiting stores and listening to retailers is that America is hurting in a way that is difficult for us to comprehend.   A case in point is Williams-Sonoma, the [...]

Reduction or Seduction: What Works Best?

Reduction or Seduction: What Works Best?

Posted on 23. Jun, 2009 by ideaworks.

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Tweet Out on store visits last week, I was struck by K-Mart’s latest promotion for Mother’s Day – “buy one item of women’s or men’s clothing or footwear and get 60% off a second.” 60% off! Aside from the deceptiveness of the offer (the reality is the customer is actually getting 30% off her total [...]

The Consumer’s Grieving Process

Posted on 23. Jun, 2009 by ideaworks.

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Tweet Literally mountains of articles have been written about how retailers and consumers are reacting to the recession.But occasionally amongst the rocks, I stumble across a real diamond. This week a report hit my in box called “Retailing In The Recession”, published by “The Store – WPP”, a ‘global retail initiatives’ business (and part of [...]

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