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God (And Coffee) Are In the Details

Lovingly carved into a handsome thick timber bench at the new Starbucks Reserve Roastery & Tasting Room in Seattle is a Victor Hugo quote: “There is nothing like a dream to create the future.” It serves as a mantra for this ambitious ultra flagship, meant to be the forerunner of 100 Roastery cafes across the […]

The Thrill of the Old

Retail has rushed to embrace technology in recent years. Just as consumers have armed themselves with a dazzling array of devices (I sit now with a laptop perched on my knees, a smartphone in my pocket, and a tablet in my bag), merchants have kitted out their stores and staff with tech. Done right, that’s […]

The Coming Retail Singularity

In 1993, a US scientist named Vernor Vinge wrote an essay entitled “The Coming Technological Singularity: How to Survive in the Post-Human Era”. Vinge’s “Singularity” was the time “within thirty years (when) we will have the technological means to create superhuman intelligence. Shortly after, the human era will be ended.” Cheery stuff! And his view […]

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